Patient rights & responsibilities

We believe staff, patients, families and carers all have a mutual right to expect, and a responsibility to provide, respect and dignity to each other.

The following list outlines your rights and responsibilities as our patient in accordance with the Australian Charter on Healthcare Rights and the principles of the Human Rights Act.

Your rights as a patient:

  • access to health care: you can access services to attend to your healthcare needs including pastoral and spiritual care as required
  • safe and high quality care: you receive safe and high quality health services, which are provided with professional care, skill and competence
  • communication: you receive open, timely and appropriate information about your healthcare and the treatment you are receiving in a manner you can understand
  • participation: you may join in making decisions and choices about your care and health service planning
  • parental rights: you can exercise your rights as a parent or guardian of a child
  • respect: the care provided shows respect to me and your culture, beliefs, values and personal characteristics
  • privacy: your personal privacy is maintained and proper handling of your personal health and other information is assured
  • comment: you can comment on or complain about your care and have your concerns investigated and responded to.

The hospital and your doctor rely on your help to obtain the best results from your health care.

Your responsibilities as a patient:

  • provide the necessary information to enable us to provide the care or treatment necessary
  • co-operate in the process of the provision of care and report any changes in your condition to staff
  • follow your treatment or tell your health provider when you are not following it
  • explain any financial difficulties or your religious/cultural beliefs that make it difficult for you to have recommended treatment
  • let us know what prescription or over-the-counter medicines you are taking and if you use tobacco, alcohol or other drugs
  • advise hospital staff of your allergies to medication, food or other causes
  • understand that as a private patient, you may be responsible for paying the ‘gap’. This is the difference between the total cost of treatment less any Medicare rebates and the amount the insurance company will pay
  • show consideration for other patients and staff and understand that they have the same rights as you
  • follow the medical instructions designed to aid your recovery
  • report any unsafe conditions to your nurse or the nurse in charge.