Important information about novel coronavirus (COVID-19)

Information on this page


Overview

Leadership team_OS_Circle_2020_200x200

“The safety of our patients and hospital staff is our absolute priority. Thank you for the role you play in supporting the hospital community; and keeping yourself and those around you safe.” - Oli Steele, Chief Executive Officer 

In response to the COVID-19 pandemic, St Vincent’s Private Hospital Northside has safeguards and precautions in place in line with advice from the Australian and State Government Department of Health.

We are closely monitoring, and proactively responding to the developments in Australia associated with novel coronavirus (COVID-19), in conjunction with both the Australian Government authorities and local public health units.

This continues to be a rapidly evolving situation. It is important to stay informed and get up-to-date advice from credible sources.


Information for patients

Before coming to hospital

Please contact your treating specialist via phone or email before coming to hospital, if: 

  • You have been diagnosed with COVID-19
  • You have returned from overseas in the last 14 days
  • You have been asked to self-quarantine
  • You have had contact with a person with COVID-19 in the last 14 days
  • You have a fever (37.5 degrees or more) or a cough, runny nose, sore throat, breathing difficulties, loss of taste and/or loss of smell.

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Information for visitors

Hospital Visitation Rules 

  • Visiting hours are from 10.00am to 7.00pm seven days a week
  • Up to two (2) visitors may see a patient in hospital at any one time, for any length of time, within visiting hours 

You cannot visit the hospital, if:  

  • You have been diagnosed with COVID-19
  • You have returned from overseas in the last 14 days
  • You have been asked to self-quarantine
  • You have had contact with a person with COVID-19 in the last 14 days
  • You have a fever (37.5 degrees or more) or a cough, runny nose, sore throat, breathing difficulties, loss of taste and/or loss of smell.

When you arrive

We recommend you arrive earlier than planned to allow time for the visitor screening process. The visitor screening process has three steps to it.

  1. Prior to entry, all visitors are required to complete an online form. This form asks a series of screening questions. You may access the online form here or scan the QR code using your mobile device when you arrive at the hospital entrance. We recommend you complete the form prior to arrival to aid the visitor screening process. 
  2. After completing the form, present to St Vincent’s Staff at the welcome desk. 
  3. Listen carefully to St Vincent’s Staff and follow their directions. You will undergo a temperature check via a thermal camera prior to entry.

When you enter the hospital, you will need to continue to exercise social distancing by keeping 1.5m from others and clean your hands regularly using soap and water or the alcohol-based hand rub provided.

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FAQs

Can I visit a patient in hospital?

Yes. Hospital patients may have up to two (2) visitors at any one time, for any length of time, within visiting hours (10am – 7pm). We recommend you arrive earlier than planned to allow time for visitor screening. Prior to entry, you will be required to complete an online form and undergo a temperature check.

Who cannot visit a patient in hospital?
You will not be able to visit a patient in hospital if you:

  • have been diagnosed with COVID-19
  • have returned from overseas in the last 14 days
  • have been asked to self-quarantine
  • have had contact with a person with COVID-19 in the last 14 days
  • have a fever (37.5 degrees or more) or a cough, runny nose, sore throat, breathing difficulties, loss of taste and/or loss of smell.

Are there penalties if I don’t comply?
The Queensland Government has updated the rules around visiting hospitals. If you don’t comply, you may receive a fine of $1334, a court-imposed penalty of up to $13,345 or 6 months imprisonment.

Can I visit outside hospital visiting hours?
No.

Can I visit a patient in the Intensive Care Unit (ICU)?
Yes. ICU patients may have up to two (2) visitors at any one time, for any length of time, within visiting hours (10am – 7pm).

Can I accompany a patient to the Emergency Department (Brisbane Northside Emergency)?
Yes. A patient may have one person accompany them in the emergency department.

What if the person is nearing their end-of-life?
More than two visitors may visit to provide end-of-life support to a patient. Please discuss this with the Nurse Unit Manager or Hospital Nurse Coordinator.

Can a person under the age of 16 visit a patient in hospital?
Yes. A person under the age of 16 may visit a hospital patient, but that person will need to meet all the other requirements for visitors.

A patient is having elective surgery. Can I accompany them to the hospital?
There is a dedicated drop-off zone located at the hospital main entrance. You may drop-off a patient at the dedicated zone. You may visit the patient following their procedure. Hospital patients may have up to two (2) visitors at any one time, for any length of time, within visiting hours (10am – 7pm).

Can I visit the hospital for medical appointments?
Yes. A patient may enter the hospital for medical appointments. This includes doctor, X-Ray, pathology and clinic appointments.

Can I get tested for COVID-19 at St Vincent’s Private Hospital Northside?
No. You may locate your nearest Testing and Fever Clinic here:  

QLD Health Website > 

I am waiting for COVID-19 test results. Can I visit a patient in hospital?
No.

What do I need to do when I arrive at the hospital?
Patients
Prior to entry, St Vincent’s staff will ask you questions; and a thermal camera will scan your temperature. Once you pass the screening process, you will be given entry to the hospital.

Visitors
Prior to entry, you will be required to complete an online form and undergo a temperature check. Once you pass the screening process, you will be given entry to the hospital.

Why do visitors need to complete an online form?
All visitors must complete an online form. This form asks a series of screening questions. This is an additional safeguard in place to help protect the safety of patients and hospital staff from COVID-19.

I am visiting a patient in hospital. Do I need to complete an online form every day I visit the hospital?
Yes. All visitors must complete an online form when they visit the hospital. This means a visitor must complete a new form every new day they visit.

I am visiting a patient in hospital with one other person. Do we both need to complete an online form?
Yes. All visitors must complete an online form when they visit the hospital.

Why do I need to have my temperature checked before entering the hospital?
All entrants must undergo temperature screening prior to entry to the hospital. A thermal camera will scan your temperature. This is an additional safeguard in place to help protect the safety of patients and hospital staff from COVID-19.

Do I need to practise social distancing within the hospital?
Yes. Everyone must practise social distancing outside of direct patient care. This means keeping 1.5m from others at all times unless you are a health professional providing direct patient care.

Do I need to wear a mask when I visit the hospital?
No. You do not need to wear a face mask when you visit the hospital.

Where can I get more information?

Australian Government Department of Health

Visit website >

State Government Department of Health (Queensland Health)

Visit website >